If the call type is being changed during the script execution (for example, with a Call Type node) then those call types will not be accounted for in Route Call Detail, as no separate route request was made for the newly changed calltype.If no call t...
In addition to Jack's response, the service level for a Skill Group starts when a call is queued to a skill group, and not when the call enters the system. If there is pre-call treatment (or other scripting) prior to when a call is queued to a skillg...
hi Jirayu,This is the document link: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted for Release 10.5(1) - Cisco.jim
Hello,I may have mis-understood your requirement based on the concatenate() being used. You should just be able to (in the Formula editor) put the equation "PQ.PQ_NONGLUCK.LoggedOn > 0" in the If node itself. Note the "LoggedOn" variable spelling.tha...
