Does anyone currently use a softphone with authorization (long distance) codes? We seem to be having problems passing the auth code to the switch (Meridian 1)... Thanks!
I would love to get some feedback from customers using IPCC - either in volume testing or in production. How is it working? Any shorcomings versus the standard ACDs? How many agents do you have running, etc.
We played with it a little bit in our lab, but there is no way to really map the logic in your vectors with ICM logic... I think the agents showed their reserve skills with priority 51 & 52 (you may be able to map this in configure ICR). Sorry, it...
There are pros & cons to both... it is hard to argue with the fact that more bandwidth is better for the application. However, if you are fighting for space with other applications, it is hard to support. We run over our corporate LAN/WAN, but we h...
I took the beta certification exam. It was pretty-TAC centric... as in, if you don't work in the TAC, you probably won't get 1/3 of the questions. They are related to specific tools that aren't available to customers. They are working on a new ver...
You need to pull opc, pim, and mds logs for that same time to see exactly why everything is dying. My gut says buffers are getting busted or you have an IP Network issue, but those are TOTAL guesses. Good luck!
I don't think the PG sends anything to the CMS outside of a confirmation that it received a message. Both sides probably stay connected at an IP level, listening for the report, but only the side with the active PIM does anything about receiving the...
