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MSAGSupport · 04-30-2021

I wonder if there is a report or a real time tool / API to get a report to Check Skill Mapping for all Agents in Cisco Unified Contact Center Express I understand , using the below mentioned SQL query in the CLI prompt , we can get the desired output...

MSAGSupport · 05-04-2021

Thank you

MSAGSupport · 05-04-2021

Thanks a lot for suggesting to use the adminapi to get the required data. I was able to successfully import the xml file to excel and get the required report. Now I am going through the Cisco Unified Contact Center Express Developer Guide, Release 10...

MSAGSupport · 04-30-2021

How this will help in getting the list of agents with the skills and competency report.

MSAGSupport · 06-30-2020

How do i use this script in a production script to display the caller ID in an agent's cisco finesse page. When i apply this script to an application and dial the trigger over PSTN i hear the number from which i called and if i use the main line num...

Member Since	‎10-24-2017 09:44 AM
Date Last Visited	‎05-23-2021 05:02 PM
Posts	5
Total Helpful Votes Received	10

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Check the Skill Mapping for All Agents on UCCX

Re: There you go:

Re: There you go:

Re: There you go:

Re: Cisco UCCX 12.0.1 Caller ID