I have a user with a voicemail box whose greeting states for urgent calls to press 0 to transfer to another extension. This works if the callers press 0 quick enough. Is there a way to extend the time between the end of the greeting and when the call...

I use the Cisco User Data Dump tool to pull detailed info out of Unity. Is there a similar tool or a way to report on devices in CUCM?I am looking to pull a report with the following:DescriptionExternal maskAlerting Name Hey Andy.... I know you are r...

We currently have 2 CUCM environments 1 PCCE for all of the Contact Center phones and 1 for the rest of the environment.We are considering moving all devices to the PCCE CUCM. Looking for Pro's and Con's. Are there any potential issues for Call Cente...

When you are managing devices associated with Application Users in CUCM the Save & Remove All buttons are right next to each other. Is there a way to have a warning pop up to prevent accidental removal of all associated devices?