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Member since ‎10-24-2017

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have setup direct routing recently with CUBE .. My ITSP (in Australia) appears to accept alaw as 1st preference followed only by ulaw as 2nd choice before sending 180 ringing back ... What I noticed is if i call an external number from Jabber registe...
Hi. Using Teams client as Agent's extension for the Webex contact centre. Is there a way for WxCC to know Teams client is on an active call and change status on WxCC Desktop from Available to Engaged (or alternative) if Agent's phone is busy on Teams...
undergoing a transition from UCCX to Webex Contact centre. One of the features used on UCCX is Supervisors needed to have an announcement played on IVR at specific point in the call flow. So we'd have a separate number provisioned for them to dial. A...
newbie to WxCC ... trying to understand the 250 sessions max. limit as we are planning to use LGW with Wx Contact centre. Below is pretty much how our setup would be like .. CUBE will be using standard internet connection behind NAT.  Now for an acti...
Hijust wanting to validate from WxCalling/CC experts if what I am thinking is possibleI have a CUBE 44XX doing encrypted calls (sRTP) to Teams phone system via Direct routing and will be trunked to Webex Calling/CC. Currently we have more than 100 DI...
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Member Since ‎10-24-2017 08:08 PM
Date Last Visited ‎04-13-2024 07:47 PM
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