We can create multiple Remote destinations with EaC. *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

1) Do you have Unity Connection can use the Cisco Unity Connection System to configure IVR and AA . *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

It will support 10 devices per user. Enhanced Plus UCL will support 2 devices. *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

1) The phone will get time from CUCM & CUCM will Get Timing from NTP. So to fix the issue you have to make sure CUCM is getting the correct time from NTP. 2) Do an SSH Session to CUCM and execute below command to check utils ntp status *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

Dear Andrew,   The problem with your file is it is TAB Delimited .txt file.  You have to have Comma Delimited CSV File.   1) When you download file form CUCM It will be Comma Delimited .txt file as the below     2) When you open the file you have to choose comma as Delimiter in Excel.  Make the required changes.   3) But when you save the file you have to Use Save As and Select CSV ( Command delimited) . and not use the default .txt format    DON't USE THIS DEFAULT         USE THIS CSV FORMAT     And if this help Please don't forget to rate helpful post; Mark "Accept as a Solution" if the issue is resolved.   Thanks, Haris   ... View more

1) Yes, you are correct. Also, remember that the pattern in Line and Device CSS should be exact same for Line Partition to take precedence. "The digit analysis process looks through every partition in a calling search space for the best match. The order of the partitions that are listed in the calling search space serves only to break ties when equally good matches occur in two different partitions." So Logic is 1) Best Match 2) If Tie then uses the order of Partition to break the tie. *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

1) Is there any firewall in the path, then make sure SCCP & SIP Inspection is turned off in firewall. 2) Enable below logs on CUCME and share the output to further troubleshoot. debug ccsip messages *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

As per the guide it is just upper license limit. You can purchase the required number of SRST licenses and register in Smart Account. No The license limit on Unified SRST is restricted by the maximum platform limit defined for the Unified SRST router (a cumulative sum of phones configured under max-pool and max-ephone). https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cusrst/admin/sccp_sip_srst/configuration/guide/SCCP_and_SIP_SRST_Admin_Guide/srst_sip_isr4000.html *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

Here you go Refer the section "Supported Tasks for Applications and Versions " in guide https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/12_5_1/cucm_b_pcd-admin-guide_126.pdf Thanks, Haris ... View more

1) You have to use translatorX tool to parse the data and trace the calls. Below post will be helpful https://community.cisco.com/t5/collaboration-voice-and-video/trace-reading-with-translatorx/ta-p/3165178. *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

You can use show call active voice OR show sip-ua call *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more

Thanks, Mohammed For highlighting same. Yes disabling it globally will have other implications. @ragz3000. Make sure that the Call is hitting correct incoming dial-peer which is configured with the only G711alaw Many time call will match wrong incoming dial-peer, which will result in such issue. *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris ... View more