It used to work and these devices had SNs other information like the name is there.  In the collector I'm using the default profiles and the devices say they are reachable. 

Hello I have a user that keeps getting redirected tohttps://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promodespite having been added through https://cdceb.cloudapps.cisco.com/csamI can PM company and user info. Thanks

The Contract information columns are blank despite the contract in question being listed in the contracts section of SNTC