Cisco UCCE 11.6 Mobile Agent Recording with Verint not working:We have finesse agent login via cell as Nailed connection, Verint integrated with CUCm11.5. LCP & RCP connecting via Oracle SBC , also using seperate MTP gateway. On verint we see calls b...

What are the configurations needs to follow to have UCCE Finesse Agent work with Jabber client as phone end point. share me details or any links. also needs to know what can work, what cannot work -like multi line, Recording, shared line, chat ..... ...

Can outbound UCCE call have legal message played?: if UCCE solutions uses Finesse or normal IP phone. can we play " your call going to recorded" once the call connected with customer. If YES How can we do this? -Nag

Can UCCE 12.x supports on AWS cloud. not AWS product AWS connect. one of our client looking to move current on premise UCCE 11.x to AWS public cloud not Cisco HCS. Let us know anyone tested in LAB.   I just heard rumors that UCCE 12.5/ Customer journ...

Dial pad display always for Cisco Jabber on Windows:              Wanted to know any option to display the jabber dial pad always up instead of only after we connected a first call. Like in CIPC the dial pad is inbuilt. is anyone experienced this and...