About marshs

marshs · 08-21-2019

Hi allWe are running uccx 11.6.1 and have many successful agents configured.One particular agent logged a ticket with the following problemAs soon as a call arrives in the queue and is answered it immediately goes on hold. in which case he needs to r...

marshs · 07-28-2019

Hi fellow UCCX techniciansMy call flow script goes something like thisCall comes in plays a prompt, then redirects to a call manager hunt group.When the hunt group dosent answer i send it back to my script via a designated trigger.....My script check...

marshs · 11-27-2018

Hi All We are using jabber 12.1.1 with call manager 10.5.2.13901-2. Jabber screen sharing is working fine, however the grant control feature is greyed out. Is there any way to make this work? thanks

marshs · 06-01-2020

Hi ThomasI also am requiring to use this feature in the Get reporting statistic step......but i am struggling to get this to work.......the results are being passed to a map variable as you mention, but the returned value via a reactive debug for thi...

Re: add user to finesse · 02-13-2020

there is an application user in call manager which contains all your devices that are allowed to be used in finesse logons... you will see SEPxxxx phones are added you need to add the users jabber phone to this list CSF* or in our case CSFusername......

marshs · 07-28-2019

it works very well, thanks a lot Mark

marshs · 07-28-2019

thanks Markvery interesting, ill try that and advisecheers

marshs · 07-11-2019

you say some days, are these busy times? is it reaching the call control group limit? check for errors in rtmt for application aborted messages in the syslog

Member Since	‎10-26-2017 03:14 PM
Date Last Visited	‎06-08-2020 07:19 PM
Posts	10
Total Helpful Votes Received	15

User Statistics

User Activity

UCCX call on hold as soon as answered

UCCX Script Redirect to Hunt Group, then voicemail

Cisco Jabber 12.1.1.19866 Build 269866

Re: Not Ready Resource with Reason

Re: add user to finesse

Re: UCCX Script Redirect to Hunt Group, then voicemail

Re: UCCX Script Redirect to Hunt Group, then voicemail

Re: UCCX aborted calls Issues