About dgonzo715

dgonzo715 · 05-21-2021

We just upgraded 3 clusters from 12.0 to 12.5 (SU4). On each cluster our Solar Winds monitoring can no longer find/monitor the certm and certsync services. After one upgrade, ok, maybe just a fluke, but consistently happened on all 3 clusters like cl...

dgonzo715 · 06-04-2019

Hi Guys, Dilemma: When Script A calls Script B and passes session variable, and they are used, I would like to kill that session without waiting for default session timeout to expire.Why, you ask? When Script A passes caller to the trigger on script ...

dgonzo715 · 01-30-2012

I have an issue with abandonments being caused when a call comes into the script on a non working day and plays the closed greeting. If the greeting completes and the call is released, we are fine (no abandonment recorded). IF the caller hangs up dur...

dgonzo715 · 06-11-2019

OK - so I presume the session info gets cleared when the associated contact is terminated in that case. I wasnt't sure, thanks.

dgonzo715 · 06-06-2019

hmm. After re-reading my OP I may not have been so clear:In Script A, I create a session and populate 2 variables to be passed. Script A performs a call redirect to Script B. Script B does a 'getSessionInfo' from the same mapping ID created in Script...

Re: You cannot, if the userID · 01-29-2018

If permissions are not granular to the user object level, is it feasible to place the users you do not want synchronized, into a group called CiscoLocal and use an LDAP query filter similar to this to exclude them?: (&(objectClass=user)(!userAccountC...

dgonzo715 · 01-31-2012

Yes - I think I'll create a CT_afterhours and change the type once the time of day node determines the dept. is closed. Not only will it remove after hours abandonments from the reporting but it will make it easier for the business to see how many c...

dgonzo715 · 01-31-2012

Dialed number is associated w/ call type "CT_custsvc" They hit a menu where the call_type may be changed based on a selection. Maybe I'm reading ahead, but are you thinking : change the call type just before the closed message plays to something lik...

Member Since	‎07-07-2006 11:55 AM
Date Last Visited	‎01-28-2022 01:48 PM
Posts	12
Total Helpful Votes Received	5

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Loss of SNMP visibility to some services post CUCM 12.5 upgrade

UCCX Sessions : bypassing default session timeout manually

Abandoned calls on closed greetings - ICM 7

Re: UCCX Sessions : bypassing default session timeout manually

Re: UCCX Sessions : bypassing default session timeout manually

Re: You cannot, if the userID

Re: Abandoned calls on closed greetings - ICM 7

Re: Abandoned calls on closed greetings - ICM 7