Well, I work in a quasi TAC. I support 2 instances in a NAM environment. I saw the descriptions for the beta and I'm prety sure I can pass. Alarm Tracker, RTTEST, OPCTEST, CTITEST, PROCMON what other tools are used by Cisco TAC? Grid?

Is it still a pair of exams written through prometric or vue testing centres? Also, what is the name of the certification - might help me locate it online so I can view requirements, etc.

Also depends on whether you go into single user mode to perform a CMS back-up (with Version 6 there is no other choice). If you are in multi-user mode, there should be no disruption. We use ICM 4.1.5

Usually translation post-routing is affected by a flip in our environment. As we use redundant PGs, the fail-over is quite seemless and pre-routes work as normal. In our environement, we have had multiple idle PGs (as opposed to active ones) located ...