About loydv

loydv · 07-29-2019

I'm attempting to use the advanced search capability documented on page 20 of the 11.6 UCCE Developper Reference for the Agent API: Advanced search parametersThere are several advanced searches you can perform on the Agent API, including supervisor, ...

loydv · 02-20-2019

Is there any target date for when PCCE 12.0 environment will be added to the Collaboration Sandbox?

loydv · 04-12-2018

We have a customer that is wanting to use SSO with a custom thick client Finesse desktop client that will consume the REST API and BOSH interfaces directly.I understand that 11.6+ of Finesse now supports sending SSO access token instead of AgentID an...

loydv · 12-02-2019

The OOTB Desktop uses a WebSocket for the XMPP Event Feed in Finesse 12.0 using Strophe. If you are on 12.0, you can use a WebSocket via Strophe.js. You can then pass the Bearer Token in the Password field to Strophe.Connection.connect function, for ...

loydv · 07-29-2019

For anyone else running into this, the parenthesis are required. So when I added the parenthesis around the name of the attribute it started working. https://<cceadmin_address>/unifiedconfig/config/agent?q=attributes:(EvenAgentRouting) Returns the a...

Member Since	‎04-16-2012 01:33 PM
Date Last Visited	‎12-04-2019 12:49 AM
Posts	5
Total Helpful Votes Received	5

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UCCE Agent API Advanced Search

When will PCCE 12.0 be added

Performing REST API Login and BOSH Connection with SSO

Re: Performing REST API Login and BOSH Connection with SSO

Re: UCCE Agent API Advanced Search