We have the CSPC Application/platform running for our infrastructure. In working in there today, I see that there is an update that is available to update the unit from 22.214.171.124 to version 126.96.36.199. When I click the upgrade button, it comes back with an "authentication Failed" error: Either your Password is expired or Authentication Failed. Please re-enable the server connection from Server Connection Setup page. I have gone to the server connection setup page and disabled and re-enabled with my CCO ID, but again, when I go to that update process, it continually gets the authentication error. I do not know what to do next. Everything is working right. Any ideas or suggestions on how I might be able to get the upgrade to work?
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I have the SNTC portal set up for my company, (Which I did back in February) and I believe back then you could not link additional users to the portal at the time. Now, I am trying to add my additional team members to our portal so that we all can share the access and visibility into the equipment. When I look at the portal, I am not listed as being a DA for my organization. I am the only person who ever would have set up or managed anything for the organization so I need to know how I can get my rights set to be DA or Admin so that I can control access and set up the appropriate access. Is there any information that anyone knows how I can do this? It said to open a ticket here rather than opening a TAC Case? Thank You, Brian
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