Hello,I have a legacy VC endpoint (with 3 BRI and an IP interface)All my calls (mainly voice calls but some video) come in from the PSTN through a C2800 equipped with an E1.Voice calls should be directed to my CallManager. But what is the easiest way...

Hello,When IPCC express agent desktop is installed with Media Termination capability, do you still require a softphone/communicator to work with it or can the agent desktop application act as a SoftPhone by itself?Same question for IPCC enterprise?Th...

Hello,ICD dequeue step definition is "Removes a call from one specific Contact Service Queue or all CSQs"I'm not sure to fully understand the "removes a call" terms. What happens with the call? Is it terminated, does it follow the rest of the script ...

Hello,Is there a way to set agent's state to Work after the call and automatically back to Ready after a certain time (e.g. 20 seconds) of Work state? The agent wouldn't need to manually set his state to Ready after working time.Thanks!