Hi all, I am having a heck of a time working out what I need done in Unity. I need PSTN calls to a call handler for a set of agents to only be searcable by a specific scope. I also need these agents to get direct calling - forwarding to voicemail. Scenario 1: Calls from PSTN - CTI Route Point on CUCM - Unity System Call Handler acting as a front end auto attd (limited to only users that are in it's search scope, no other users should be searchable to the PSTN caller) - asks for caller in put to enter extension, if they press 1 it routes to a call handler to leave a voicemail. Agent is in partition XYZ1 - Call Handler is in system partition, but with search schope XYZ1 (this was the only way it would work, otherwise it was not reachable :() Scenario 2: That same agent might get calls forwarded from CUCM if they are unavail/busy/etc. I can get one or the other to work, but not both. The partition isolates the incoming calls for regular unity forwarding when I have the partition set for the inbound PSTN portion. My goal is to limit PSTN calls to search only for a specific group of people when they dial this "Main Line" and ask for the agents extension on the call hander, while allowing them to get normal direct calls as well. Thank you in advance. I keep changing/testing and it gets a little confusing with all the menus.
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Hi all :)
I have a Unity question for our migrations coming up from different Voice Platforms that route a specific way right now. I have read through tenant partitioning, which I believe would have too many restrictions to our environment to fit the need. What we are trying to accomplish is:
A range of CUCM extensions that can be reached by the specific customer directory handler. Up to 30 different ranges, so it's quite a lot. However, they cannot be reachable to anyone else outside of the caller specific for that Extension.
Unity, Unfied Communications
Call Flow would look like this: DN on CTI route point to Unity - Directory handler asking if they know the parties extension, if not, we send them to an extension on transfer to a Hunt Pilot (or wherever) if they know the extension, they dial it and transfer to that extension along with any coverage. However, we want the extensions out of that customers range to be denied. So if the range is 6000 - 6200 and they dial by number 6300, we want to deny it.
Hopefully I outlined that clearly. Has anyone accomplished this in a simpler way? Thanks so much in advance!
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