We would like to use Azure web proxy for remote users and personal laptops. Does anyone have experience with configuring UCCX/Finesse to use web proxy?

We have an unused CSQ that I would like to rename for another group. The trigger will remain the same. What dependencies would I need to rename as well to make sure that clients are still able to call in under the script? I would assume csq, route po...

I have agents current using cipc however we want to move to Jabber. I have searched and cannot find any directions on how to set up an agent to use Jabber instead with cucm 11.5. Our current  version of ccx is 12.01 and we would like to use jabber 12...

Hi, I am having a problem with my script in that when all agents are busy in Region 1 the calls do not route to agents in Region 2. Also if all agents are busy in both Region 1 and 2 callers should route to Region 3. Script was created by a vendor we...