Expertflow Chat Framework enables supervisors with agent chat live-monitoring capability and also enables the agent to include supervisor in customer chat (like consult/conference call feature in case of voice) for help.
UCCX does not provide UQ APIs for third-party chat routing. The only possibility is to use CCX social miner email and chat gadget. The only way to achieve this is to use a third party product like this Media Routing Engine from Expertflow. For furthe...
