Hello,Is there a way to have an agent be part of multiple call centre teams, but not receive calls from certain ones if they don't need to?I'm kind of familiar with the skills system, so I know I would likely need to add the 2 or 3 skills to their pr...

Hello,The Jabber client on cell phones keeps detect a new configuration and logging people out every 15 minutes or so. This is causing issues with people not getting phone calls as they don't realize they were logged out.Any ideas on what might be ca...

Hello,Can anyone provide some insight on this message that keeps appearing? The configuration isn't changing, but it seems to show up every 10-15 minutes.I've tried the workaround of adding EnableClusterCheck to the .xml file and set it to false, but...

Hello,I need some help tracking down an issue.I have a hunt group that I setup a long time ago that just stopped working, it stopped forwarding calls to the number for no login, full queue ext..Upon further investigation, the CTI route point for this...