One of our dept (of 4 users) has been reporting of spam calls happening everyday. They get 7-12 calls a day from different numbers and often masking as someone from the same building? Apart from changing their number which would be the last resort wh...

We are using CM 11.5 Issue :  I have a user in Tokyo having issues with SNR, it wont hit the destination number when someone calls his desk it goes to his desk's VM if not answered. To dial the local cell number the pattern is 00 followed by the 10 d...

We have a sip trunk as the gateway I am able to dial any number but especially for international calls it will take almost 15-18 sec to connect. I don't get a sec or a ring back tone. Checked the Route plan report and all RP & TP starting with 9 has ...

We have a Call handler at 1 site, and a CTI RP with 4 DNs pointing to the CH. Issue is when user1 calls, it takes a while and plays the IVR. But when the 2nd user calls, they hear a busy tone I tried creating the RG RL RP but didn't work. Any help we...