Hi Everyone, I needed to export a custom report from one CUIC cluster to another which i have done successfully but the report execution failed. I found out that the report was using a custom stored procedure to fetch the data for the report definiti...
Hello All, Good day to you, Quick question: is there any way i can see who(calling or called party) disconnected the call from any of the reports in CUIC? Regards,Masood
Hello All, Good day to you, so I want to achieve call prioritization based on CSQ, following is the scenario: I have two CSQs:CSQ1 : Skill1(2)CSQ2 : Skill2(2) I have two skills:Skill1Skill2 I have two agents:Agent1 : Skill1(5)Agent2 : Skill2(5) the s...
Hello All, Good day to you, so here is another simple question, i have 400 IVR ports licenses in my UCCX while i have 300 CTI ports configured in the call control group as you can see in attached image. I want to increase this number from 300 to 400 ...
Hello, Good day to whoever reads the thread, so my question is quite simple and small but i could not find any solution on google, I just thought this might be a better way of finding an answer. so i am building a script and i am using Menu step insi...
yes you are right, I had to delete the second group first and then create the first one, so all the ports are in order. It went smoothly as expected. Many Thanks for help Anthony HollowayRegards,Masood
yes Actually I have and i think it will work if I have both CSQs in one application but what if i have CSQ1 in application1 using script1 while CSQ2 in application2 using script2 ... i guess set priority won't work in this case? that's why I was tryi...
