CDL
Level 1
Level 1
Member since ‎02-01-2018
‎08-24-2018

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  • 8 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 0 Helpful votes Received

User Activity

Let me preface my question with the note that I am having a difficult time identifying the correct location to post my questions under the updated website.  please direct me to a better forum if needed.   I would like to understand why I am getting s...
The Abandon Call Wait time and answered short call thresholds were set at installation.  We may be interested in changing them, but I have had a difficult time determining the impact and how the changes would be represented in the reporting.  Looking...
I am looking to understand agent transfers in UCCE from both an agent's point of view and in the data.   1) From an agent's perspective, what is the difference between a warm transfer and a conferenced call? 2) Are all conferenced calls always a tran...
When I look at a report that uses the Call_Type_Interval table, I see a number of calls classified as Overflow Out.  But when I look at the Termination Call Detail table, I cannot find  information on the majority of these calls.  Should I be able to...
Community Statistics
Member Since ‎02-01-2018 07:19 AM
Date Last Visited ‎08-24-2018 02:02 AM
Posts 8
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