I have a fully functioning script that is currently being used.  the calls stay in a queue loop playing recorded prompts while on hold until an agent is available to take the call.  The customer is asking if while the caller is on hold in the queue l...

I have a recordPrompts.aef file that I actually found on one of these forums.  I have it uploaded and all the recorded prompts for within this script.  I have a trigger set up for this script.  I am able to call it enter my pin and enter a new prompt...

After upgrading our CUCM, Unity and PLM servers from 10.5.1 to 10.5.2 we are getting reports that the model 7965 phones are not disconnecting calls.  They use headsets and a third party program is used to dial calls. This is happening to all phones a...