Hi All,   I have encountered a problem with agent suddenly logout from the system but the status still in "Ready" state.   This is our platform, no HA deployed. CM 11.6 UCCX 11.6 CM/UCCX/Agent Hardphone/Softphone are in the same network and same loca...

I have a question about the information (ANI/DNIS) shown in Finesse. (high-lighted in the attachment). 4020 is the calling number (the caller CLID) 4302 should be the RP set in CUCM.   I have the following questions: 1) Is these value editable in UCC...