I am trying to get the basic answer to this basic question. I obviously will need some hardware and some software. I have no Cisco hardware right now. What is the first step? Join some developers group? Call CDW and order "?". Can someone who has act...

On a Cisco voip phone is there a way to have the user attach a headset to the phone, but still stay on hook? When a call is presented to the phone can either the phone autoanswer, or can I set the phone to answer via the TAPI interface? Does the stat...

I am a CTI developer having developed many types of app over the years including native Dialogic, native NMS, and TAPI applications. I have a certain app which I wish to port to run on TAPI on a call manager. Can someone point me to what hardware and...

Is there an outbound group dialing solution (predictive or progressive or whatever) available?

What is Cisco's solution for 911 calls from remote offices? For example, My T1's comeinto my mani office in NYC, but I also have a remote office in Texas. When someone in the Texas office presses 911 on their phone, the 911 call is going out the T1 i...