is there anyway to change or record the questions in an Interview Handler through TUI?

Unity 4.0 Build 4.0(4) SR 1When rdp to the Unity server, and access SA, bring up a subscriber, Greetings and play the greeting to the phone, I hear the voice recording.Try the same process from a workstation and access the Unity server SA, Greetings,...

IPCCE v7.1We have been receiving complaints from our users that they are going from Ready state to Reserve, and sometimes to Not Ready. This started 2 weeks ago, and we are lost as to what is causing it. Any clues will be appreciated.