We had a strange behavior in our customer site (UCCE 11.6).
Agents were put to not ready state with status call over lap. Checked the CVP logs, found rejection from CUCM with 404-not found.
Upon checking with TAC, we found the CUCM rejected the c...
Hi, We are using ECE 12.0 and getting below error in FireFox . Cookie “egain-last-request-id” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “Sam...
Hi, For UCCE the private connection network latency is 500 ms.(ie if PG/Rogger misses 5 consecutive heartbeat of 100 ms).Can we increase the heartbeat interval or threshold through reg edit ? how will it impact the system ?
Any one had written the latest exam 500-442,500-443,500-444,500-445 exams?
How is the exam pattern is it based on
Administering Cisco Contact Center Enterprise (CCEA)
or is it based on DCUCCE ?
You can go through this for a detailed Call Flow with Ladder Diagram. Hope this will helps.
Also Please go throu...
Hi @ptindall ,
We have a problem in this setup as Sometimes VVB stop sending NEW call to CVP. Upon restarting the VVB only it will work.
We checked the logs and found the last new call never reached the CVP and hence it is kind of stuck in ...
We are also planning to move from 11.6 to 12.5 then to 12.6 later. I think Tech refresh is the only option to go with 2019 OS and SQL.
So if we create to new system with UCCE 12.5 (2019 OS&SQL) how we can transfer the data from UCCE 11.6 using EDMT ,...