About renee_fenske1

renee_fenske1 · 08-08-2017

Customer ID 55*** Certificate CSP0009029710 "Unable to send the profile results to the Cisco Backend. Reason: Data upload failed" Please assist!

renee_fenske1 · 07-09-2017

For Party ID: 1645***, there was a CSV upload last week. There is a serial covered back in January 2017 that is showing uncovered on the portal. CCWR, My Devices and CSCC show otherwise. Can you confirm why SNTC is showing incorrect information? P...

Assign External Role to User Error · 06-27-2017

DA for Party ID 6723978 cannot assign External Role Access to my CCO ID. "The entered ID neither matches any active Cisco User ID nor matches any User outside of your Party hierarchy or user has status revalidate" Can PM the screenshot.

renee_fenske1 · 06-14-2017

A serial number I have proof of coverage is showing covered in CSCC, yet uncovered in SNTC. Please PM me for the serial number and help me troubleshoot. Why would this happen? CSV Import from December 2016. Order was placed shortly after. Shouldn...

renee_fenske1 · 03-23-2017

Hi team, The Delegated Admin for Customer ID 3428672 is stating that they have "Account Setup in Progress" on their SNTC Portal. It's been over 24 hours, closer to 2 weeks. They've cleared the cache and used multiple browsers. Could you assist in ...

This did work. Thank you! · 08-15-2017

This did work. Thank you!

renee_fenske1 · 03-24-2017

Per my earlier post, they've tried this again for the 2nd time this week with the original attempt last week. The Delegated Admin for Customer ID 3428672 is stating that they have "Account Setup in Progress" on their SNTC Portal. It's been over 24 ...

renee_fenske1 · 03-17-2017

Hi there, Could you please help me look into this for Customer ID: 3428672 They logged into CSAM and are showing as the DA, but still show "Account setup in progress" on the SNTC portal. They accepted T&C and used a valid Contract # and Serial Numbe...

renee_fenske1 · 03-09-2017

Hi team, Please remove Inventory "SHI_Test" from Customer ID 4485429.

renee_fenske1 · 03-09-2017

I have this issue as well. We upload inventory for testing to allow the Administrator buttons to appear, but then when the collector is deployed, we want to remove those test items. Can you please assist?

Member Since	‎03-20-2015 03:25 PM
Date Last Visited	‎06-19-2018 01:31 PM
Posts	12
Total Helpful Votes Received	5

User Statistics

User Activity

Collector Upload Failed "Unable to send Profile Results to Cisco Backend"

Serial showing Uncovered in SNTC

Assign External Role to User Error

Covered Device showing Not Covered

Account still says "Setup in Progress" after 24 hours

This did work. Thank you!

Per my earlier post, they've

Hi there,

Hi team,

I have this issue as well.