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ewindgat
‎08-18-2017

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Member since ‎01-08-2015
360
Posts
51
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109
Solutions

Re: Not receiving events for all agents using peripheral monitor

Created by in Contact Center
07-14-2016
07-14-2016
Is it possible that one of the agents is on silent monitor?

Re: CTI Events for EIM/WIM

Created by in Contact Center
07-14-2016
07-14-2016
Could you check if there are any errors in the log, that could help us understand the problem?

Re: How to validate settings in vfc

Created by in Contact Center
07-12-2016
07-12-2016
Are you receiving an error?

Re: VoiceElementUtil class methods.

Created by in Contact Center
07-12-2016
07-12-2016
There are often undocumented APIs. Is there some specific functionality you are looking for?

Re: error.semantic ! what is the meaning of this.

Created by in Contact Center
07-12-2016
07-12-2016
You might try using the VXML_LOG_VARIABLE_NAME then concatenating other values for your "noMatch" va...

Re: about REM agent SDK

Created by in Audio and Video Endpoints
07-12-2016
07-12-2016
All that is currently available is the SDK Developer guide and the sample code, as you mention.

Re: CTIOS Silent Monitor (COM CIL) : ERROR Illegal packet type (0)

Created by in Contact Center
06-29-2016
06-29-2016
Check the installation of CTI OS Server if the Silent Monitor Type is set as "CallManager Based"/"Di...

Re: Get dialog state in event flow

Created by in Contact Center
06-29-2016
06-29-2016
I would recommend using a gadget that communicates with your 3rd party app. There are issues with ca...

Re: Dependency on Finessse for Agent login thru a third party Application

Created by in Contact Center
06-29-2016
06-29-2016
Salesforce no longer allows its website to be loaded into an IFRAME. Gadgets in Finesse and other ap...

Re: CCX CTI Protocol - Agent state is always "Unknown" in agent mode

Created by in Contact Center
06-29-2016
06-29-2016
Could you check if the IP phone is already associated or the information is not consistent? That cou...

Re: Measuring outbound calls over 1 minute

Created by in Contact Center
06-28-2016
06-28-2016
There is a discussion here about reporting on outbound calls. Duration,etc. This might be helpful......

Re: SocialMiner embeded XMPP server login failed

Created by in Contact Center
06-28-2016
06-28-2016
This SASL mechanism uses also the Xmpp Domain name for authentication, not only username and passwor...

Re: Mediasense Search and Play is Unable to Play Back

Created by in Management
06-22-2016
06-22-2016
have you been able to verify the URI locations?

Re: How to use PCCE APIs?

Created by in Contact Center
06-22-2016
06-22-2016
It is best to review the documentation and verify you are able to not just call the APIs in question...

Re: error.semantic ! what is the meaning of this.

Created by in Contact Center
06-22-2016
06-22-2016
Is this the line of code that is throwing the error?VEvent nmEvent= nomatch.getEvent(); nmEvent.addC...
Public Statistics
Date Registered ‎01-08-2015 11:27 AM
Date Last Visited ‎08-18-2017 03:51 AM
Total Messages Posted 360
Total Helpful Votes Received 51
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