Hi,I am doing a finesse gadget, for which I required to send Message packets over BOSH. So Could anyone provide me on how do I get the BOSH events of Finesse in my gadget. Note: I know how to capture User and Dialog events. I am trying to send a mess...

Hi,Could anyone clarify why am I getting the port number on preview call instead of customer ANI. This happens only in Finesse 10 and above. But it is working fine in Finesse 9.1. Below is the snapshot of Finesse 10 version.Because of this issue I co...

Hi,I am facing Bad Request 400 Error in http-bind/ on Non-gadget. I could not connect to finesse xmpp bosh in IE which greater than version 8. But it works in IE8, Chrome, Safari, Firefox. Because of this, I am not receiving the change events in Non ...

Hi D.Lender / All,In Finesse 10.0 (UCCE), i have configured a Screenpop xml under 3rdpartygadget. But when rendering it shows HTTP error 404. When I checked the 3rdpartygadget/files, gadget xml is available on Finesse server. URL Configured in cfadmi...