About ML@Spie

ML@Spie · 09-07-2018

Hello, I have a situation which I'm struggling with and can't figure out. There's a call center application with a CSQ set with an automatic 30 seconds WORK state after answering a call. The weird behavior is that : - if there's no call waiting in th...

ML@Spie · 09-04-2018

Hello, I have a customer who have mandated us to build a Contacter Center CSQ and scripts with 2 levels of CSQs. The agents "in" the primary queue are supposed to answer all the calls and only when callers have been waiting too long in the first queu...

ML@Spie · 06-05-2018

Hello everyone, So since CMS 2.1, with the appropriate license, it is possible to stream (PUSH) from the CMS to a streaming service or video encoder using RTMP. Is it possible to do the opposite ? Get a streaming service using RTMP to stream into a v...

ML@Spie · 11-09-2018

Hello Chris, I finally solved this issue. In the end the agent was able to change their status but the call was not delivered. And the problem was... bug CSCvh53945 https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh53945/?reffering_site=dumpcr ...

ML@Spie · 09-18-2018

Hello,I was going through the documentation, for example this one. What I do not understand is that according to this diagram, the agent is in "work", and using finesse he/she places himself/herself in "ready" status. The agent is switched to the "...

ML@Spie · 09-18-2018

Hello, Well cleaning the Agents telephony unsupported features (putting back the Maximum Number of Calls to 2 and setting the DN of agents only once in one partition), apparently did not solved the issue. I'm still puzzled about what could be the iss...

ML@Spie · 09-10-2018

I didn't questioned the deployment which had been in prod for years, but as I dug deeper, I found out that the customer's telephony configuration of agents matches several of the unsuported configurations for agents phones listed in the release notes...

ML@Spie · 09-10-2018

Sorry if my answer was confusing but no, the problem is the same. What I meant is that I confirmed that the "Delay" object was set to "interruptible" and that making some tests, when switching from "not ready" to ready the call on hold during the del...

Member Since	‎04-03-2018 11:57 AM
Date Last Visited	‎04-30-2020 05:33 AM
Posts	12
Total Helpful Votes Received	5

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Agent can't manually switch from WORK to READY when a call is waiting in the Queue

UCCX Agent visibility in Finesse on CSQs they are not member of

Is it possible to stream to CMS

Re: Agent can't manually switch from WORK to READY when a call is waiting in the Queue

Re: Agent can't manually switch from WORK to READY when a call is waiting in the Queue

Re: Agent can't manually switch from WORK to READY when a call is waiting in the Queue

Re: Agent can't manually switch from WORK to READY when a call is waiting in the Queue

Re: Agent can't manually switch from WORK to READY when a call is waiting in the Queue