I was trying to get the skill name and Caller number displayed on the IP agent phone (7960) for the ICD calls, but I couldn't find any references or config notes to get these done. Maybe this is something can be done with the CRS scripts. Has someone...

Got a CRS 4.0.1 setup with CCM 4.1(3). Had a very simple script providing the ACD function. but the the CRS CTI port redirect the calls to a agent, I can only see the CTI DN but not the CallerID of the original caller. How I can get this displayed o...