About ben.webster

ben.webster · 11-01-2005

Hi,We are attempting to develop a CTI All events client using the CTI Server Messaging Interface, protocol 9. Could someone please advise of the command use to retrieve all agents? the QUERY_AGENT_STATE_REQ queries agent states for a single agent a...

ben.webster · 07-22-2005

Hi,We are currently planning a deployment of Cisco ICM 6.0 and E-Mail Manager 5.0. E-Mails will eventually be directed to an agent by ICM, but before this happens E-Mail Manager needs to send the e-mail via SOAP/HTTP to an external application for st...

ben.webster · 11-07-2005

Hi Thomas,Thanks for the page of links, though I couldn't find any that specifically relate to developing using the CTI Messaging interface. Was there a particular link within that page that you were referring to?RegardsBen

ben.webster · 08-17-2005

Thanks for the reply. I know that there is a set of 4 variables that are passed as standard between icm and email manager. But how do I setup icm and email manager so that they can pass extra variables between one another. I assume we set up ECC v...

Member Since	‎11-05-2004 04:25 AM
Date Last Visited	‎08-18-2017 03:51 AM
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Retreive all agents using ICM CTI Server Messaging (version 9)

Cisco E-Mail Manager integration to external application

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Re: Cisco E-Mail Manager integration to external application