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Thartley
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Level 1
Member since ‎03-23-2017
‎04-07-2021
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Route external callers to queue instead of agent DN

07-09-2020
I am trying to determine the best practice for setting up / changing the agent extensions configuration in our call center. Our setup is CUCM 11.5 with 300+ users.  50 of these users are CCX agents on our CCX 11 system.  10 of these agents have been ...
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Member Since ‎03-23-2017 08:59 AM
Date Last Visited ‎04-07-2021 12:03 AM
Posts 2