irfan_tariq
Level 1
Level 1
Member since ‎02-15-2005
‎12-12-2018

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  • 30 Posts
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  • 5 Helpful votes Received
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The topology is IPCC Enterprise 7.0 using CVP. A call lands on a gateway is serviced by CVP and then lands on an agent that is a CTIOS agent. The agent wishes to conference the CVP into the conversation for a Main IVR Menu. All CVP Scripting is done ...
HiCan anyone explain how can I monitor agent states (Logged-in or not logged-in in centain skillgroup)in Icm Scripts . RegardsIrfan Tariq
hi Can we limit Calls per seconds on PGW2200 ? through some sort of command or script .RegardsIrfan Tariq Pakistan
hiwe are using CVP (IVR) . Now when ever customer dials in ,IVR prompts customer Press 1 for billing ,Press 2 for sales ,Press 3 for pin change . and press 9 to talk to agent.we have enabled bargin option . Now what we want that customer should liste...
HiCan anyone give some good Suggestion on making a good disaster Recovery plan . we are using ICM 6.0 IPCC EnterpriseRegardsIrfan Tariq
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Member Since ‎02-15-2005 05:23 AM
Date Last Visited ‎12-12-2018 08:33 PM
Posts 30
Total Helpful Votes Received 5
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