I have created a new user. This user has extension mobility and is a Finesse user. I have created many users with this kind of profile. I can see the user in RMCM. I can even see the phones MAC address they logged into in controlled devices. Whe...
After reading the responses it looks like my issue is the physical phone listed in controlled devices. I will try and remove that phone and leave the users UDP profile in controlled CTI devices and see what happens. Thanks for the feed back!
