Looks like if I just put their extension in that field in LDAP, it displays in their profile in Jabber and the call feature works.  Not really ideal, as I want it to pull from the field I specify, but you can't have your cake and eat it to I guess. ... View more

Thank you for the information.  It got me going in the direction I needed to be going.  Although, I think I've found my problem.  I said earlier that users profiles don't list their extensions that are tied to their accounts in LDAP.  However, that isn't entirely true, and I do apologize. I just realized that some users profiles do have their phone numbers.  It's just pulling from the wrong field in LDAP.  So, I found where to change it (CUP Admin>Application>CUPC>Settings).  In there I changed the "PrimaryPhoneNumber" to pull from the "ipPhone" field in LDAP instead of pulling from "telephoneNumber".  I went back into the CUCM Admin console and synced everything, but it's still listing the old phone number.  I deleted and readded the contact, but no luck.  Does it just take a while to sync, or am I way off track here? Again, thanks for all of the help. -Adam ... View more

Thank you for the reply Nick.  However, I can't find where you are talking about in the Administration Console.  Right now everything is integrated with LDAP, which has everyone's extension tied to their account.  Is this what you are referring to?  I can't find anything about EDI or UDS.  Also, I tried deleting and readding them on my client, but it didn't help.  The "Call" feature is totally unavailable.  It's not even greyed out.  It just doesn't show up at all. ... View more

Hello All, I am having the exact same issue.  When we used CUPC, we were able to call other CUPC users by right-clicking their name.  However, in Jabber, we can only chat.  "Call" is no longer an option.  One thing I did notice is that everyones profile doesn't have their phone number or extension listed.  Could this be the issue?  If so, how do I get their extension to attach to their profile?  I have tried looking through all the options on the Administrator web console, but have had no luck.  Any suggestions will be greatly appreciated. Thanks, Adam ... View more