Is there a way to program Cisco UCCX/Cisco Finesse to alert an agent when a call is in queue or if the wait on a queue has hit a specific threshold? If alerts can be created, what type of alerts are available out-of-box?

One of our Cisco 8811 models shows "DEVICE HAS CRASHED" on the screen when attempting to boot up. The phone will continually try to reboot but it always comes back to this error screen. I have included an image of the phone showing this error. I have...