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JEAN-FRANCOIS DIOTTE
Level 1
Level 1
Member since ‎02-15-2010
‎07-30-2020
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  • 15 Posts
  • 0 Solutions
  • 0 Helpful votes Given
  • 1 Helpful votes Received
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Returning Data to ICM when Caller Hangs Up

06-07-2018
Good Morning,I was reading this thread Returning Data to ICM when Caller Hangs Up which is from 2010.I was wondering with CVP 11.5 can I use the same method or there is a better to accomplish.I want to return to ICM in which menu the customer as disc...

Courtesy Callback Handoff error

12-03-2016
I have been working on CCB for a while now. Everything seems to be working properly but if I increase the EWT for CCB to more then 60 mins I get handoff error in the VXML gateway and Callback_wait. I think it's because there is too many loops in the ...

CVP - Handoff error in logs

12-03-2016
I have been working on CCB for a while now. Everything seems to be working properly but if I increase the EWT for CCB to more then 60 mins I get handoff error in the VXML gateway and Callback_wait. I think it's because there is too many loops in the ...

Courtesy Callback - How to block internationnal

10-23-2016
To block international calls for courtesy callback.Is it something we can block in OAMP or we need to built a check in the VXML script

Courtesy Callback - How to block internationnal

10-23-2016
To block international calls for courtesy callback. Is it something we can block in OAMP or we need to built a check in the VXML script
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Member Since ‎02-15-2010 06:53 AM
Date Last Visited ‎07-30-2020 06:04 PM
Posts 15
Total Helpful Votes Received 1
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