Anyone who has 11.6 running, can you please clarify the behaviour? EXAMPLE: Supervisor is prime for the Sales team and an alternate for the Service team. Under Manage Team, they can see and manage agents of both Sales and Service teams. With this cha...

I have been reading different documentation (SRND, admin guides etc) but cannot find a statement regarding the use of Jabber by a supervisor using Finesse for the purpose of Monitor/Barge In/Intercept. In fact, I think I may have read in the "Ask The...

Our customer wants to integrate to Exchange and not enable secure IMAP for inbound. Has anyone integrated with MAPI and/or is anything else supported?   Thanks in advance