I have a customer that has devices with contract info displaying in the SNTC Portal, but the information is not populating in the Covered, Not Covered and Expiring Device Coverage tabs in the Portal.   Can someone help me with this?

Hi,   I have a customer (Duke Energy Corporation) who has devices showing as Uncovered in their SNTC Portal.   When I search the serial numbers in Cisco Commerce the devices are in fact covered.   Is there a way to correct this so my customer is seei...