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- About Karthik U R
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Member since
11-23-2010
13
Posts
0
Helpful
0
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09-06-2012
04:31 AM
Hi Hossain, Thanks. The document is very helpful. Regards, Karthik U R
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09-05-2012
11:05 PM
Hi spaulin, Thanks for the information. Is there any documentation on the use of Feature Control Sets to limit what individuals can insert, modify, or delete. Because we mainly want to ensure that users with AW client should not make unwanted modifications by mistake (like in script editor) which would impact the entire call center operation. Regards, Karthik U R
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09-04-2012
11:34 PM
Hi Hossain, OK, Thanks for the confirmation. Regards, Karthik U R
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09-04-2012
11:18 PM
Hi Hossain, Thanks a lot for the response. OK, So we can set the access level during client AW installation. Also can we restrict the access,Right.? like should not be able to access script editor, Instead can access only Agent list, Skill groups, team list .etc.. Thanks and Regards, Karthik U R
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09-04-2012
10:37 PM
Hi, Any updates done from AW client (configuration manager) will be updated in Logger database. Right.? So is there a way to backup the configuration data before user make any configuration changes.? So that we can backup the configuration data and restore in case of mishap by the ldap user. Also please let me know what all the configuration changes an AW client can make.? (I mean to say what all the components an AW client can access.) Thanks and Regards, Karthik U R
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Created by
Karthik U R
in Contact Center
in Contact Center
02-20-2012
01:58 AM
02-20-2012
01:58 AM
The NIC binding order in Router was incorrect. Changing the order i.e "Public" should be first and then followd by the "Private" helped resolve this issue. Regards, Karthik U R
... View more
Created by
Karthik U R
in Contact Center
in Contact Center
02-14-2012
07:25 AM
02-14-2012
07:25 AM
Hi All, The issue is resolved. problem was with the NIC binding order ("Public" should be first and then followd by the "Private"). Thanks and Regards, Karthik U R
... View more
Created by
Karthik U R
in Contact Center
in Contact Center
02-07-2012
03:19 AM
02-07-2012
03:19 AM
Hi GP, Its a new ICM installation and our ICM Ver: 8.5(2), and error message as shown below. Regards, Karthik U R
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Created by
Karthik U R
in Contact Center
in Contact Center
02-06-2012
11:19 PM
02-06-2012
11:19 PM
Hi All, Not able to open the configuration Manager . Shows the following error message:- "(-9934) unable to initialize the real-time feed for instance apcc. Unable to proceed until the real-time can be established. The feed may be inactive or you may not have permission to connect to the feed". When tried to run the "Initiliaze Local Database", It shows the below error, "unable to initialize the real-time feed for instance apcc. Cannot proceed". Kindly help to fix this problem. Thanks and Regards, Karthik U R
... View more
- Tags:
- ucce8.5
Labels:
Created by
Karthik U R
in Contact Center
in Contact Center
01-09-2012
02:37 AM
01-09-2012
02:37 AM
Hi All, How to write agent greeting files to multiple media servers, (4 media servers in our case) I got to know that setting the default media server to act as a proxy will resolve this issue. Kindly let me know is this correct and how this could be done.? Thanks and Regards, Karthik
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- Tags:
- ucce8.5
Labels:
Created by
Karthik U R
in Contact Center
in Contact Center
04-13-2011
02:10 AM
04-13-2011
02:10 AM
Hi, Kindly let me know whether the Cisco support tools is supported with UCCE 8.x.? If not, then need to understand the alternative proposed by Cisco.
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- Tags:
- uccx8
Labels:
Created by
Karthik U R
in Contact Center
in Contact Center
11-23-2010
09:28 PM
11-23-2010
09:28 PM
Thanks for the response. I just wanted to check out there is any way to find, 1. two server machines connected directly via cross cable. 2. is there a Switch connected between two windows machine via straight cables.?
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Created by
Karthik U R
in Contact Center
in Contact Center
11-23-2010
07:38 PM
11-23-2010
07:38 PM
We have two servers (windows server 2003 machine) setup in duplexed mode. There is only a single hop between the duplexed partners if we give a traceroute from one system to the other. How to find out whether there is any Switch connected in between the duplexed partners. ?
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Labels:
09-05-2012
Hi spaulin,Thanks for the information.Is there any documentation on the
use of Feature Control Sets ...
09-04-2012
Hi Hossain,Thanks a lot for the response. OK, So we can set the access
level during client AW instal...
09-04-2012
Hi,Any updates done from AW client (configuration manager) will be
updated in Logger database. Right...
02-20-2012
The NIC binding order in Router was incorrect.Changing the order i.e
"Public" should be first and th...
02-14-2012
Hi All,The issue is resolved.problem was with the NIC binding order
("Public" should be first and th...
02-07-2012
Hi GP,Its a new ICM installation and our ICM Ver: 8.5(2), and error
message as shown below.Regards,K...
02-06-2012
Hi All,Not able to open the configuration Manager . Shows the following
error message:- "(-9934) una...
01-09-2012
Hi All,How to write agent greeting files to multiple media servers, (4
media servers in our case) I ...
04-13-2011
Hi,Kindly let me know whether the Cisco support tools is supported with
UCCE 8.x.? If not, then need...
Created by
Karthik U R
in Contact Center
11-23-2010
11-23-2010
Thanks for the response.I just wanted to check out there is any way to
find,1. two server machines c...
Created by
Karthik U R
in Contact Center
11-23-2010
11-23-2010
We have two servers (windows server 2003 machine) setup in duplexed
mode.There is only a single hop ...
Public Statistics
| Date Registered | 11-23-2010 07:27 PM |
| Date Last Visited | 08-18-2017 03:53 AM |
| Total Messages Posted | 13 |
