Hi All, We have CUCM 8.6(2) integrated with Genesys as a contact center (CC) solution. The CC Business Requirement was "Agent needs to be able to control the TTY device" However, I can't see any analogue devices that are supported with CTI Manager a...

Hi All, We have a network with multiple SIP trunks.Incoming calls can be load sharing across these trunks.Outgoing calls we also load sharing across all these trunks (Circular setup)issue we have:Mobile calls  in via SIP Trunk A (CityA) --> CUCM --> ...

Hi All, Lately, I have been trying to implement a network with +E164 format.I found out that Cisco Australia Dialplan doesn't understand  \+61.@I can see in RTMT the number has been converted to +61477386XXX the CUCM doesn't know how to route it. Sin...

Hi AllI couldn't see a COBRAS export for Unity connection 6.X?they only avalailable from unity connection version 7.X and 8.X So I wonder how do we back up the greeting or messages in the environment of Unity connection 6.X to upgrade to 8.XThanksTN

Hi Every oneI've been trying to do an exchange 2007 integration with CUPS 7.X but it was unsucessfulI have followed the book from Micheal H Lou1) upload the CA certificate to the CUPS server2) set an email account with Exchange admin view only, this ...