Hi All,I'd like to know the options for building UC machines ahead of deploying them on a production UCS platform. Since these machines are 'virtual' one should be able to convert and/or import them as needed. What I'd like to do is build several mac...

So what ever happened to an ICM certification track? I heard some rumors a while back about a CCIE for call center. What was ever decided, I recall there were a couple tests out there for ICM/CVP.I'm building a massive lab with God knows what all, an...

Does anyone know if you can integrate IP-IVR with third party ASR's besides the ones listed as providers. Like we all know Nuance and the others, but what about something like the free ones?I figure you might can fool the IVR (it's not smart anyhow)s...

Anybody know if Cisco will provide a documentation tool for the call center? You can buy third party apps for UCM and there's one Cisco has. Wondering if the one Cisco has is avalible for those of us who document thousand or more seat callcenters.