Hi We have a small UCCX contact center and Cisco Finesse, using which the agents are taking calls.Other than Cisco Finesse supervisor, is there any tool, which gives you the real time statistics of the agents logged in, call waiting, calls answered a...

HiWe have configured around 30 IP phones and all were working on voicemail profile. But for 1 phone the call is not reaching voicemail. Whenever I press the voicemail button or VM pilot DN its giving busy tone. Checked in RTMT port monitor, by callin...

I want grant access to an user only for CDR reporting. I have created the roles and assigned to the group. That same role has been added to the user profile.After adding the profile to that user and by logging into CAR tool it gives the below window....

Hi, I am configuring the Cisco 8851 Ip phone and it got registered with the Call Manager 12.5.And through the device configuration, I made the KEM enabled and its getting powered on.I am trying to enable the buttons for KEM module. The buttons for th...