Hi We have UCCX 15version and running a report for our call center, mainly for Call presented, Calls Answered, Calls Abandoned. I am running  the below report. There I do see columns of Presented, Handled, and Abandoned. Along with this I see a colum...

HiWe have UCCX aith 15 version and ran Agent detailed report in CUIC. In that I see 3 calls on outbound on IPCC. We chceked with the agent, whether he made any outgoing calls. But the user told he didnt make any outgoing calls. Why it shows call repo...

We are using both Cisco Jabber and UCCX for our contact center. We got a few users reporting they get randomly the calls with dead air. All the customer support calls were getting routed through UCCX to the Jabber. All agents takes calls through Jabb...

Hi There is a UCCX_Category Name on the Value Lists. I believe this is reason codes for the call. Is it possible to create a list of codes and then report from it?  can anyone of you explain what it is and what for?regardschandru

Hi We have a small UCCX contact center and Cisco Finesse, using which the agents are taking calls.Other than Cisco Finesse supervisor, is there any tool, which gives you the real time statistics of the agents logged in, call waiting, calls answered a...