Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi No audio for incoming calls. The calls comes, agent answers the call and keep speaking, silent for some time and after few seconds call gets dropped.We doesnt know whether the external caller dropped or not speaking. Only the agent speaking during...
Hi We have UCCX 15version and running a report for our call center, mainly for Call presented, Calls Answered, Calls Abandoned. I am running the below report. There I do see columns of Presented, Handled, and Abandoned. Along with this I see a colum...
HiWe have UCCX aith 15 version and ran Agent detailed report in CUIC. In that I see 3 calls on outbound on IPCC. We chceked with the agent, whether he made any outgoing calls. But the user told he didnt make any outgoing calls. Why it shows call repo...
We are using both Cisco Jabber and UCCX for our contact center. We got a few users reporting they get randomly the calls with dead air. All the customer support calls were getting routed through UCCX to the Jabber. All agents takes calls through Jabb...
Hi There is a UCCX_Category Name on the Value Lists. I believe this is reason codes for the call. Is it possible to create a list of codes and then report from it? can anyone of you explain what it is and what for?regardschandru
Hi AlexisSorry for late reply. Still the issue is persists. We have downgraded the jabber to 14.1.1.59604, still we had the issue. Now after changing the Opus Codec settings in Call Manager, still we are having issue. Even the users are facing dead a...
Hi ElliotI checked both CDR and CMR, there I found the Originator Cause code is 16 and destination Cause code is 0.Latency-null, packets send & received -Null Latency-- Null, What you will inspect from this CDR/CMR data?
Still we are having issue, collected the packet capture logs from the users machine but we didnt see any RTP traffic. The external callers couldnt hearing our agents voice, then the agent some times drops the call or press hold + unhold key in jabber...
The agent is not able to hear the external customer voice. Its a dead air. If the agent press Hold and resume, then the agent is able to hear external customer voice, without any issue. We are using Jabber 14.1.5.57909. So I am not hitting the Bug as...
