Hi   I've been struggling with the problem for a while now, and I'm curious if anyone else has experienced this.   When a Contact Center agent reset their Active Directory password, they can't login to Finesse for upwards of 20 minutes afterwords. Wh...

Hi All   We are currently experimenting with adding remote Call Centre agents using Extended and Connect, but running into a problem after logging into Finesse.   Just wondering if anyone has encounter this before.   After logging into Finesse the EC...

Hi All I'm looking at rolling out site codes in my CUCM cluster, and have a question about prefxing the calling number. Currently, in my sandbox, I have multiple translation patterns that prefix the site code to the calling number, which works but se...

Hi AllI'm looking at rolling out site codes in my CUCM cluster, and have a question about prefxing the calling number.Currently, in my sandbox, I have multiple translation patterns that prefix the site code to the calling number, which works but seem...

Hello All I'm looking at revising the dial plan on our CUCM cluster. We've experienced considerable growth, and the 4 internal digit dial plan that's currently deployed is no longer scalable.   I'm looking at converting to a E164 based plan and forci...