About Chuck Bohatka

Chuck Bohatka · 10-26-2010

Getting the following error in the SqmService log:QM0004 Unable to retrieve phone information for desktop recording, retry in 60 seconds.Followed by:QM0000 <USER> is logged in, but no telephone has been detected yet for desktop recording.LDAP0000 Una...

Chuck Bohatka · 03-21-2007

We are running IPCCX 3.5, two servers, one for archive (IIRC). Last night I got a call from a user that some historical reports weren't working. I did my usual checks... everything looked aboslutely clean. When I looked at the database it appeared...

Chuck Bohatka · 10-29-2010

The phone is on the voice vlan and it is definitely plugged into the PC... I swapped out the PC and recording is working. No idea what caused this but hope to do some further analysis. The only thing I can think is maybe the NICwas behind on the fi...

Chuck Bohatka · 12-27-2006

Well, we're using IPCCX 3.5(3). Whoops... I think I just figured it out. I'm looking at the publisher and not the subscriber (or vice-versa - I always get them confused).

Chuck Bohatka · 12-27-2006

I'm running a select * from agentstatedetail and looking at the table in Enterprise Manager and I get no results back from the query and I have one blank row in Enterprise Manager (I'm logged in as SA)... as far as I know the system is working just f...

Chuck Bohatka · 12-26-2006

I'd like to take advantage of this page (brilliant BTW!) but my AgentStateDetail table is empty. What do I need to check for this to populate regularly? Thanks.c b j

Member Since	‎12-26-2006 01:19 PM
Date Last Visited	‎08-18-2017 03:53 AM
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AQM not recording one station

IPCCX 3.5 Historical Reports Data gone missing

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