This is one that has me completely stumped. We have 5 sites total all running either uc520's or 540's. All sites can dial each other over the MPLS with NO issues. The issue is when site 1 calls site 5 and the call goes to voicemail after 4 rings t...
Not sure what is happening on this one. UC520 latest sw pack has decided that the onboard FXS ports will no longer dial out. Dialing inturnal extensions is fine both ways. DID's incoming to those FXS ports also work. Dialing access code 9 for the...
Working on UC520w My Demo box. Pulled it out of storage in prep of a demo. Well ofcourse it decides to be a pain from beginning. I have tried three different laptops and the UC simply will not give an IP from DHCP. The only way I can communicate ...
Looking to see if anyone knows of a third party App. That will allow for the B-ACD on UC560 to give Statistical reporting. Looking to do reports on agents, how many calls to ACD., Dropped calls, the typical Call center reporting options.
Pardon my ignorance, but Mutliparty conference is enabled. However no of our SPA phones have the conference button whil on an active call. The more softkey does not provide it either. I have looked at the phone templates in CCA and see that our ph...
Well another interesting issue this morning. We had had updated our Raleigh location last week to 8.1 before the new year. Cam in this morning and no one employee could get into voicemail. Any DID calls will reroute to recep. So I reloaded CUE and...
That is valid question. And yes everytime a change is made. Also we are savingwhen we exit CCA. One question I am wondering does CCA Cache programming for faster future logins?Also, Came in thursday morning before Christmas ans All paging members ...
Some other things I have noticed is that after I recreated these two users. When they went to setup their voicemails again they only had like 10 sec. of record time to do their greetings. One user tried the following day and was able to re-record w...
