Hi Dears, In my IVR script, we use redirect step to route the call to a different script from the main script. When the call redirect, I get a ringback before the other script start playing the IVR prompts and as per business request caller should no...

uccx notification service is down, and unable to start. Due to which Finesse is out of service. could see a bug with similar behavior with no work around. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu06189 Please advise to fix this 

Dear Cisco experts, We need to configure a gadget in finesse 12.5 to open a webpage with in the finesse console. The webpage is on Http.due to finesse 12.5 restriction ( https\TLS 1.2) is there any issue on this integration.We deployed the gadget but...

Hello , For a new contact center (UCCX), I want to know how many agent seat license ( IVR Port) need to be procured to satisfy below call volume details, BHCA - 1000 to 1500AHT - 3 minsIVR handle time - 1 to 2 mins.Concurrent agents - 5Total agents -...

Dears, Our business need a Chatbot solution that need to be integrated with their UCCX call center solution. Is that feasible? Chanbot handoff is supported in UCCX\Social miner ? Please share reference documents and guides. If possible, please sugges...