We have a Mapd-CVLAN board on software 6.1.0. We are having an issuewith the "number of associations". We have 2048 on that board and whatconstitutes an association with the ICM? Anyone familiar with this animal? Thanks!

Has anyone used the ICM to route based on service level. In other words what we want to do is only send a call to Hub X if their service level in Skill/Split X is above say 80%. Is there a way to do this in the ICM scripting? Thanks.

When a call comes in from an AT&T toll free number and goes into the IVR is the ANI lost on post route? When I run a query on Route Call Detail for Post Routed calls the ANI is always the DNIS/VDN that entered the IVR. Thanks for any thoughts....Scot...

I am looking at building a script that will decide between Site A or Site B skill based on Calls Waiting in que. If both skills have more than 2 calls waiting I want to send call to an alternate (third) site. Is there a way to look at "Calls Waiting"...

I am trying to set up a situation where after a call has been in que for 5 minutes I will check the Geotel to determine routing. What I have found is that as soon as I que the call to a skill on the Avaya my adjunct step does not work. If I skip over...