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jasondurie@moonjet.com
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Level 1
Member since ‎12-01-2015
‎09-01-2021
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  • 24 Posts
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  • 95 Helpful votes Given
  • 96 Helpful votes Received
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User Activity

PCCE 12.5.1 Released - Where is all the documentation?

12-16-2019
My co-worker sent me this link..https://www.cisco.com/c/en/us/support/contact-center/packaged-contact-center-enterprise-12-5-1/model.htmlBut there is no staging, install guide, or compatibility matrix.  Most importantly, need to know if PCCE 12.5(1) ...

50002 - What is considered statistically normal versus high frequency of these errors?

09-06-2018
50002 errors can never be eliminated entirely, but how do you know you have done enough to eliminate them?  What is normal vs excessive?  We have developed a metric that can be shared across Cisco partners and customers that will help us all determin...

Courtesy Callback Reporting - Subtracting time caller is not in queue

10-13-2017
The value of Courtesy Callback is that callers no longer have to sit on the phone and wait in queue.So, how do we subtract that off-phone wait time from the AnswerWaitTime (say in the Call_Type_Interval table) within CUIC and show our customers?I bel...

Queue Statistics Gadget - How to add/remove skills

09-15-2017
In the following URL:Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 10.0(1) - Cisco Finesse desktop interfac…It indicates that, "The Queue Statistics gadget displays a list of the queues for which you are responsible."...

CUIC Thresholds based on multiple fields

04-13-2017
Is it possible to set a threshold for a field based on values of multiple fields?Such as: State="Not Ready" && Duration>15:00It does not look possible, but thought I'd ask.
Community Statistics
Member Since ‎12-01-2015 01:09 PM
Date Last Visited ‎09-01-2021 12:05 AM
Posts 24
Total Helpful Votes Received 96